Frequently Asked Questions

Find answers about MEYA, Altro Health, clinical evaluations, program pricing, laboratory testing, prescription fulfillment, and ongoing care.

If you have a question about your personal medical care or an existing treatment plan, contact your licensed provider through the secure Altro Health platform.

About MEYA and Altro Health

What is MEYA Wellness & Longevity?

MEYA is a wellness and educational brand that helps individuals explore weight management, hormone health, peptide therapy, laboratory testing, and longevity-focused programs.

MEYA connects individuals with independent licensed healthcare providers through Altro Health’s secure clinical platform. MEYA does not practice medicine or independently diagnose, prescribe, or provide clinical treatment.

Is MEYA a medical provider?

No. MEYA is not a medical practice and does not make patient-specific medical decisions.

Medical evaluations, eligibility determinations, prescribing decisions, treatment recommendations, and clinical follow-up are handled by independent licensed healthcare providers through Altro Health.

What is Altro Health?

Altro Health provides the secure clinical infrastructure through which independent licensed healthcare providers evaluate patients and deliver medical care.

Your health assessment, medical information, provider communication, clinical documentation, and treatment decisions are handled through Altro Health’s HIPAA-compliant platform.

Where is care available?

MEYA programs connect eligible individuals with independent licensed healthcare providers through Altro Health.

Provider availability, treatment options, medication access, and shipping may vary by state, patient eligibility, and applicable law.

Assessments and Clinical Evaluations

How do I get started?

Choose the area of care that most closely reflects your goals, then complete the secure health assessment through Altro Health.

You do not need to diagnose yourself or select a specific medication before beginning. An independent licensed provider will review your health information and determine what—if any—options may be medically appropriate.

What information will I need to provide?

The assessment may ask about your medical history, current medications, allergies, symptoms, health concerns, previous treatments, and personal goals.

Depending on the area of care, your provider may also request laboratory results, prescription documentation, photographs, secure messaging, or a live consultation.

Is treatment guaranteed?

No. Completing an assessment does not guarantee approval or a prescription.

All treatment and prescribing decisions are made by an independent licensed healthcare provider based on your medical history, clinical needs, patient location, applicable law, and the provider’s independent medical judgment.

Will I need a video consultation?

Requirements vary by treatment, provider, patient location, and applicable law.

Your provider may complete the evaluation using your submitted health information and secure messaging, or may require additional information, laboratory testing, or a live consultation before making a clinical decision.

How long does the evaluation take?

Evaluation times vary based on the selected program, the completeness of your health assessment, provider availability, and whether additional information or laboratory testing is required.

Responding promptly to provider requests can help prevent unnecessary delays.

Programs, Pricing and Laboratory Testing

What does program pricing include?

Eligible program pricing may include:

• Evaluation by an independent licensed healthcare provider

• Personalized treatment recommendations when medically appropriate

• Required follow-up care

• Ongoing clinical oversight

• Secure provider messaging

• Prescription coordination

• Standard medication fulfillment and shipping when included in the selected program

There are no separate provider consultation fees. Laboratory testing, optional add-ons, dosage changes, and services not specifically included in the advertised program price may be billed separately.

Are laboratory tests included?

Laboratory testing is not automatically included with every program.

Testing requirements and pricing depend on the selected area of care, your recent medical history, available laboratory results, and your provider’s clinical judgment. Any separate testing costs should be disclosed before you proceed.

Can I submit recent laboratory results?

Yes. You may upload recent laboratory results securely through the Altro Health platform for your provider to review.

Whether existing results are sufficiently recent and clinically appropriate is determined by your provider. Additional or updated testing may still be required.

Where can laboratory testing be completed?

When laboratory testing is ordered, available testing may be completed through Labcorp® or Quest Diagnostics®.

Available locations, testing options, and pricing may vary based on the ordered panel and patient location.

Can I continue a medication I already use?

You may upload a clear photograph of your current prescription label or other supporting documentation during your secure intake.

Your provider may be able to continue your current medication or dosage when clinically appropriate. Continuation is not guaranteed and remains subject to the provider’s independent medical judgment.

Do you accept insurance?

MEYA programs are generally offered on a self-pay basis, and MEYA does not submit claims to health insurance plans.

You may be able to submit eligible laboratory or healthcare expenses to your insurance independently, but reimbursement is not guaranteed and depends on your plan.

Can I use HSA or FSA funds?

Certain eligible healthcare expenses may qualify for payment using HSA or FSA funds.

Eligibility and documentation requirements depend on your individual plan. Contact your plan administrator if you are unsure whether a particular program, medication, or laboratory service qualifies.

Prescriptions, Shipping and Ongoing Care

Who prescribes treatment?

When treatment is medically appropriate, prescriptions are issued by an independent licensed healthcare provider through Altro Health.

MEYA does not prescribe medications or direct providers to approve a particular treatment.

Which pharmacy will fulfill my prescription?

Approved prescriptions are coordinated through an applicable licensed U.S. pharmacy partner.

The fulfilling pharmacy may vary based on the prescribed medication, formulation, patient location, availability, and applicable law.

How long does shipping take?

Fulfillment and shipping times vary depending on provider approval, the prescribed treatment, pharmacy processing, medication availability, weekends, holidays, and the patient’s location.

Shipping estimates begin after a prescription has been approved and received by the applicable pharmacy. Clinical approval does not mean the medication has already shipped.

What happens after treatment begins?

Depending on your program, ongoing care may include provider follow-up, secure messaging, laboratory monitoring, progress reviews, dosage evaluation, refill coordination, and treatment-plan adjustments when medically appropriate.

Follow the instructions provided by your licensed provider and complete required follow-ups to help prevent interruptions in care.

How do I contact my provider?

Patient-specific medical questions should be sent directly to your licensed provider through the secure Altro Health platform.

MEYA’s general support channels should not be used for urgent medical concerns or emergencies.

What should I do in a medical emergency?

MEYA and the Altro Health platform are not emergency services.

If you believe you are experiencing a medical emergency, call 911 or seek immediate care from the nearest emergency department. Do not wait for a response through email, social media, or secure platform messaging.

Billing, Changes and Cancellations

What happens if I am not approved for treatment?

If a provider determines that a requested treatment is not medically appropriate, you may be offered another option when appropriate.

Any refund eligibility depends on the services already provided, the selected program, and the applicable refund and cancellation terms presented during enrollment.

How do refills work?

Refills are not automatic clinical approvals. Your provider may require follow-up information, laboratory results, progress updates, or another evaluation before authorizing continued treatment.

Complete all required follow-ups and respond to provider requests promptly to help avoid delays.

How do I change or cancel my program?

Submit any change or cancellation request before your next scheduled billing or fulfillment date using the support options provided through your account.

Medication orders that have already entered pharmacy processing may not be eligible for cancellation or refund. Review the terms presented during enrollment for program-specific requirements.

Still Have Questions?

For general questions about MEYA programs, pricing, or getting started, contact the MEYA support team.

For questions about your health, eligibility, prescription, side effects, or existing treatment plan, message your licensed provider securely through Altro Health.

Hello@meyawellness.com