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Questions or Order Issues

If you have questions about your order or believe there has been an issue with your prescription, shipment, or billing, the fastest way to receive assistance is by messaging Support through the Altro Health patient portal. The support team can assist with refund requests, order issues, prescription inquiries, and pharmacy-related concerns in accordance with the applicable Terms of Service.

Medical evaluations, prescriptions, pharmacy fulfillment, and telehealth services are provided through our trusted clinical partner, Altro Health, and its network of licensed healthcare providers and pharmacy partners. Refund eligibility for medical services and prescription products is governed by the applicable policies and Terms of Service.